SiteSala Privacy Policy

Your privacy matters to SiteSala.

This Privacy Policy explains how we collect, use, share, store and protect personal information when you visit our website, contact us, apply to become an agent, request an agent, purchase a website or use our services.

SiteSala is operated by Maldicore Group Pvt Ltd, registered in the Republic of Maldives.

• Company registration: C-0282/2009
• Registered address: H. Hulhuleyge, Meheligoalhi, Male, Maldives
• Website: https://sitesala.com
• Privacy contact: hello@sitesala.com

Maldicore Group Pvt Ltd is responsible for determining how personal information is used for SiteSala's own business operations, subject to applicable law.

For personal information collected through a customer's completed website, responsibility may be shared or divided between the customer and SiteSala depending on the circumstances and the services provided.

We collect information that is reasonably necessary to provide and manage our services.

Information you provide directly

This may include:

• Name, email address, phone number and country
• Business name, business description and contact details
• Preferred language
• Website requirements, questionnaire responses and design preferences
• Content, photographs, logos and documents submitted for your website
• Messages, enquiries, complaints and feedback
• Information supplied when requesting an agent
• Information submitted in an agent application
• Information needed for billing, payment verification and service delivery

Agent-related information

For agents and agent applicants, we may collect:

• Name and business contact information
• Country, languages and relevant experience
• Application and approval status
• Assigned customers and registered leads
• Questionnaire guidance and project activity records
• Commission calculations, payment status and payout information
• Communications and records relating to complaints or disputes

Website and technical information

When you use our website or customer services, we may collect:

• IP address and approximate location derived from it
• Browser, device and operating system information
• Pages visited and technical activity
• Submission timestamps and relevant security logs
• Cookies or similar technical identifiers where used

We do not intentionally collect more information than is reasonably needed for the stated purpose.

We use personal information to:

• Respond to enquiries and requests
• Help customers find approved SiteSala agents
• Review and manage agent applications
• Register and verify customer leads
• Prevent duplicate or conflicting agent assignments
• Process orders and verify payments
• Prepare website content, designs and brand materials
• Build, host, maintain and support websites
• Provide customer and agent access to relevant services
• Calculate and administer agent commissions
• Resolve complaints, disputes, cancellations and reassignment requests
• Detect fraud, abuse and unauthorized access
• Meet legal, tax, accounting and recordkeeping obligations
• Improve the reliability and usability of our services

Where applicable law requires consent or another specific legal basis, we will obtain or establish that basis before processing the information.

We will not use information for an unrelated purpose merely because it is available to us.

SiteSala uses approved independent agents to introduce customers and guide them through the initial website process.

This means certain information must move between the customer, the assigned agent and SiteSala.

Information an assigned agent may receive

Depending on their role and the stage of your project, an agent may receive:

• Your name, business name and contact details
• Country and preferred language
• Package selection
• Project status and next steps
• Relevant questionnaire information
• Requests for clarification
• Confirmation that payment has been verified
• Information needed to assist with a customer concern, cancellation or handover

Agents receive information for authorized SiteSala purposes, not for unrestricted personal or commercial use.

When an issue or conflict arises

If there is a disagreement, complaint, cancellation, duplicate-lead concern, commission dispute or agent reassignment, SiteSala may review and share relevant records with the people reasonably involved.

Such records may include:

• Lead registration and assignment history
• Relevant messages and contact records
• Questionnaire submission and approval records
• Project progress and production-start records
• Payment confirmation and refund status
• Information necessary to establish whether an agent completed their responsibilities

We aim to disclose only what is necessary to investigate and resolve the issue fairly.

An agent does not automatically receive complete payment records, confidential financial credentials, unrelated customer communications or access to other customers' information.

Agent responsibilities

Approved agents are expected to protect information received through SiteSala, use it only for authorized work, avoid unnecessary copies and report suspected unauthorized access or disclosure.

Where appropriate, these responsibilities will be reinforced through separate agent agreements and access controls.

We may share relevant information with service providers that help us operate SiteSala, including providers of:

• Website hosting and infrastructure
• Databases and application services
• Transactional email and communications
• Payment processing and verification
• Security, backup and technical support
• Accounting, professional advice and legal services

These providers may process information only as needed for the relevant services, subject to applicable contractual, security and legal requirements.

We may also disclose information where required by law, a lawful request, legal proceedings or a legitimate need to protect the rights, security and integrity of customers, agents or SiteSala.

We do not sell customer personal information to advertisers or data brokers.

SiteSala serves customers and works with agents in different countries.

Our infrastructure, technical providers, payment providers and approved agents may operate outside the Maldives.

As a result, information may be accessed, transferred, stored or processed internationally when reasonably necessary for the service.

We will use appropriate contractual, organizational and technical safeguards where required by applicable law.

International processing does not give an agent or provider unrestricted permission to use your information for unrelated purposes.

Some SiteSala packages include website contact, enquiry or request forms.

A customer's website may collect information from that customer's own visitors.

The customer is responsible for deciding what information to request, ensuring that the collection is lawful, providing any required privacy notices and handling information received for their own business purposes.

SiteSala provides the agreed technical hosting and form-delivery services.

We may access website form data when reasonably necessary for support, security, delivery, troubleshooting, lawful requests or an authorized customer instruction.

We do not claim ownership of the personal information collected by a customer's website visitors.

Customers should not use standard SiteSala forms to collect highly sensitive information unless SiteSala has expressly confirmed that the service is suitable and appropriate safeguards are in place.

Payments may be handled by independent payment service providers.

SiteSala may receive payment references, transaction amounts, status confirmations and information necessary for accounting, fraud prevention, refunds or commission verification.

We do not require customers to give payment card passwords, bank login credentials or cryptocurrency wallet recovery phrases to SiteSala agents.

Payment providers may have their own privacy policies governing the information they process.

We may send emails relating to:

• Enquiries and form submissions
• Agent applications and assignments
• Orders and payments
• Website production and handover
• Hosting reminders and service notices
• Complaints, cancellations and support

We may use a transactional email provider to deliver these messages.

Operational emails are distinct from optional marketing communications. Where consent is required for marketing, we will request it separately and provide an appropriate way to stop receiving those messages.

Our website may use cookies or similar technologies necessary for essential functions, security and service operation.

If we introduce optional analytics, advertising or other non-essential tracking technologies, we will update our disclosures and obtain consent where required.

We will not describe optional tracking as essential merely to avoid providing a choice.

We retain information only for as long as reasonably necessary for the purposes described in this Policy or for applicable legal obligations.

Different information may have different retention periods.

For example:

• Active customer and agent records may be retained while the relationship continues.
• Payment, accounting and contractual records may be retained for legally required periods.
• Complaint and dispute records may be retained as reasonably necessary to establish and protect legal rights.
• Security logs may be retained for an appropriate operational period.
• Website data following termination is ordinarily retained for up to two months to support reasonable export or recovery requests, unless earlier deletion is required or longer retention is legally justified.

The two-month website exit period does not necessarily apply to every business, accounting, fraud-prevention or legal record.

We will securely delete or anonymize information when there is no longer a legitimate reason to retain it.

We use reasonable technical and organizational measures designed to protect personal information.

Depending on the system, these may include access restrictions, authentication, secure connections, backups, monitoring and role-based permissions.

No internet-based system can guarantee absolute security.

If we become aware of a security incident involving personal information, we will assess the incident, take appropriate protective action and provide notifications where required by law.

Subject to applicable law, you may contact us to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where appropriate
• Ask about information shared with an agent or provider
• Raise an objection or concern about particular processing
• Withdraw consent where processing depends on consent
• Request available website data exports where relevant

Some requests may be limited by contractual obligations, legal retention requirements, fraud prevention, security needs or the rights of other people.

We may need to verify your identity or authority before fulfilling a request.

Send requests to hello@sitesala.com.

SiteSala's purchasing and agent services are intended for adults aged 18 or older.

We do not knowingly invite children to register as customers or agents.

If we discover that personal information has been collected from a child in circumstances that require deletion or another response, we will take appropriate action.

Our website or customer websites may link to external websites and services.

We are not responsible for the privacy practices of independent third parties. We encourage you to review their policies before providing personal information.

We may update this Privacy Policy when our services, technologies, providers or legal obligations change.

The latest version will be published on our website with its effective date.

Where required, we will provide additional notice or obtain consent before materially changing how information is used.

For privacy questions, access requests, correction requests, deletion requests or complaints:

SiteSala Privacy Contact

Maldicore Group Pvt Ltd

Registration: C-0282/2009

H. Hulhuleyge, Meheligoalhi, Male, Maldives

Email: hello@sitesala.com

Website: https://sitesala.com